When you shop at BouBouDress.com, we want you to be completely satisfied with our products and services. If you are unsatisfied with an item, you must notify us within 5 business days of you receiving the item. If the reason for the return is due to a damaged item from shipping, please contact us within 3 business days of receiving the item.
You may notify us via email. We will then inspect the item to determine whether or not it qualifies for a refund or exchange. We must receive the item within 10 business days of the initial refund request email in order to qualify for a refund. Notifications emails sent after 5 business days for a non-damaged item and after 3 business days for a damaged item are not eligible for refunds or exchanges.
NOTE: Items that are considered Final Sale (all Sale items and other items that are marked down at the time of the purchase) are not eligible for returns or exchanges.
If a dress is damaged or ruined during shipping, please contact us immediately (within 3 business days of receiving the item) and we will work with you to resolve the problem. Please note, that items that seem damaged as a result of wear and tear are not considered faulty. If you would like to replace a faulty item, we will only replace the item in the same size, style, color as per availability. Otherwise we will issue a refund. However, if items are processed as normal refunds (i.e. a notification email is sent after 3 business days of receiving the item), but we weren't notified they are faulty, then customers are responsible for a damage fee, which will be decided upon based on the degree of the damage.
TO BE ELIGIBLE FOR A RETURN OR EXCHANGE:
The only circumstance in which we will grant an exchange is to replace items that were defective or damaged upon arrival.
-Your item must in the same condition that you received it; unused, odor free, and not damaged. It must also be in the original packaging.
-To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your
returned item, and we will also notify you of the approval or rejection of your refund.
If you are approved, please give us 5-10 business days to process a refund. A credit will automatically be applied to
your credit card or original method of payment within 7 business days.
There will be a 10% restocking fee when we grant a return for undamaged items. The fee will be deducted from your
refund amount. Customers are responsible for shipping charges, and previous shipping charges are non-refundable.
Late or missing refunds: (if
If you haven’t received a refund yet, please first check your bank account. Then contact your credit card company. It
may take some time before your refund is officially posted as there is often some processing time before a refund is
posted depending on your credit card company.
To return your product, you should mail your product to: 1400 Willowbrook Mall, Suite. 1416, Wayne, NJ 07470.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.